Easy, fair, clear
Returns & exchange
We want the fit and feel to be right. If it is not, you have 7 days from delivery to request a return or exchange on most items.
- 1
Request
Contact support (phone, WhatsApp or the contact form) within 7 days of delivery with your order ID and the item you wish to return or exchange.
- 2
Review
We confirm eligibility — items must be unworn, unwashed, with original tags and packaging. Certain items are excluded (see below).
- 3
Pickup & resolve
Our rider collects the item during a scheduled window, or we guide you to the nearest drop point. Exchange ships on arrival; refunds (where applicable) are processed within 3–5 working days.
Policy notes
- Return window: 7 days from delivery.
- Items must be unworn, unwashed, undamaged, with original tags and packaging.
- Not eligible: innerwear, and items marked “Final sale” — these are noted on the product page.
- Size exchanges ship free inside the service area when the requested size is in stock.
- If a product arrives damaged or incorrect, tell us within 48 hours with a photo — we replace it or refund promptly.
- Cash-on-delivery orders can be refunded to bKash or bank transfer once online payments are enabled; during launch, exchanges are the fastest resolution.
Start a return
The fastest way is WhatsApp or a phone call — both are listed on the Contact page. Have your order ID ready.