Answers, honestly
Frequently asked questions
If you cannot find your answer here, contact support — we reply quickly during support hours.
How fast is delivery?+
Inside our service area we target 45–50 minutes from order confirmation to your door. The exact estimate depends on your zone, current courier capacity and distance — and is always shown before you place the order.
Which areas do you deliver to?+
We launch inside a deliberately small service area and publish exact zones on the Delivery page and at checkout. As our operation reliably holds the delivery target, we expand zone by zone.
What payment methods are available?+
Cash on Delivery is the primary option at launch — you pay when your order arrives. bKash, Nagad and card payments will be added through a payment gateway in a later phase.
Do I need an account to order?+
No. Checkout works without an account. You can also track any order with just your order ID and phone number.
How do I track my order?+
Visit the Track page and enter the order ID from your confirmation message plus your phone number. You will see the live timeline: placed → confirmed → preparing → courier assigned → out for delivery → delivered.
What is your return and exchange policy?+
Unworn items with original tags can be returned or exchanged within 7 days of delivery. Some items, such as innerwear and items marked final sale, are excluded. See the Returns & Exchange page for details.
How do you keep quality trustworthy?+
Every product is quality-checked before dispatch, descriptions state real fabric and fit details, and prices include VAT. If something is not right, our support team makes it right.
Will PROSANTI sell more than clothing?+
Yes — the platform is designed to grow beyond its first category into lifestyle, home and other products over time, without rebuilding the store.