Privacy policy

PROSANTI (“we”, “us”) operates prosanti.store and provides commerce and local delivery services in Bangladesh. This policy explains what personal information we collect and why, and how we protect it.

Information we collect

• Order details: name, phone number, delivery address and order notes — needed to confirm, deliver and support your order.
• Communication: messages you send through support channels.
• Technical: basic analytics such as pages viewed and device type, used to improve the experience. No payment-card data is handled by us at launch — Cash on Delivery is primary.

How we use it

• To confirm, fulfil and deliver orders, and to show live status.
• To respond to support and return/exchange requests.
• To send order updates (SMS/WhatsApp where you have agreed and the channel is operationally enabled).
• To improve products, delivery performance and the website.

Sharing

We do not sell personal information. Delivery riders receive only the name, phone number and address needed to complete your delivery. Service providers (hosting, media, analytics, and in the future payment gateways) process data under our instruction with appropriate safeguards.

Location

Live courier location is collected only during an active delivery, shared only with the order’s customer, and stopped when delivery completes. Courier personal information is never exposed.

Retention & your rights

Order records are kept as long as needed for operations, accounting and legal obligations. You may request a copy or deletion of your personal data by contacting us — see the Contact page.

Contact

Questions about this policy: care@prosanti.store or 01700-000000.